We provide water and sewerage services to over 3.2 million people. We are firmly rooted within the communities we serve and actively seek to demonstrate our commitment to industry leadership in all initiatives.
Customer service is at the heart of everything we do.
OUR CHIEF EXECUTIVE, HEIDI MOTTRAM'S STATED AMBITION IS NOTHING SHORT OF MAKING NORTHUMBRIAN WATER THE BEST WATER COMPANY IN THE UK ON EVERY COUNT.
'Our people are what makes the difference between Northumbrian Water and other companies. The pride in the company is “in its DNA”. We spend a lot of time nurturing the culture; When you’ve got people who feel passionate and who care so much about it, if you give them the goals, the targets and freedom to do it, that’s very motivating.”
We believe excellent customer service is about getting it right for customers first time and every time. If customers are unhappy about any part of our service, they are encouraged to get in touch with us so that we can deal with concerns.
While our customer charter details the standards of service we guarantee to provide and standards we must meet by law, we also aim to improve on many of these and include others that we believe demonstrate excellent customer service.
Everything we achieve, we achieve together. Much of what we do is at a scale that is beyond individuals, teams and even large departments.
Our people are constantly innovating, seeking out best practice and looking for enterprising solutions to problems, both large and small. We are delighted to be 'connected' to communities locally, regionally and to be able to support great works internationally.